IFS is not a direct lender and does not advance funds to car buyers for the purchase of a vehicle. You should speak to a leasing or financing consultant to determine which is better for your particular situation.įor ease of reference, we use the term “loan” on this website to refer to conventional retail auto financing available from car dealers. You can also sell, customize or trade your Infiniti if you wish when you own the vehicle. Buying may be better if you drive a lot of miles, put your vehicle to heavy or rough use, and want to build equity. With a lease, you only have to pay for that portion of the car’s life that you use. Leasing may be better for those who drive up to 24,000 km each year, take excellent care of their vehicles, and want a new car every two to four years. There are advantages to both, but no difference in maintenance or operating costs. Get the answers you need here, contact IFS, or contact your Infiniti dealer for specific information pertaining to your purchase or lease. Don’t let questions and concerns get in the way of enjoying your Infiniti-financed vehicle. The lease programs offered through Infiniti Financial Services (IFS) are designed to make driving an Infiniti simple, convenient, and fun. You will enjoy lower monthly payments throughout your lease term and you can always own your vehicle at the end of your lease by buying it out. Leasing your vehicle will result in more cash flow for you. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.Our experienced leasing staff welcomes you to Infiniti of Willowdale Leasing department. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns. Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires. Nissan Financial Services is a member of:Īustralian Financial Complaints Authority (AFCA):Įmail: Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)
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This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. If English is not your preferred language, this policy is also available in: Arabic, Chinese (simplified), Chinese (traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese.
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You can download a copy of our Complaints Management Policy here. If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint.
If your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint.If your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint or.We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event: If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns.
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